Your company’s network is an important asset. Alternative Network Solutions will expertly take care of your servers, desktops, and network equipment. Our state-of-the art monitoring services provides 7x24x365 Monitoring and Alerting of your network.
Our monitoring packages allow you to customize the level of protection for your network according to your company’s needs.
Our goal is to maximize system up time and minimize the time to resolve issues if and when they occur. Our monthly support plans provide comprehensive monitoring and support for desktops, servers, network equipment, and databases. Included with these plans are Anti-virus and Anti-Spam software for all your desktops and servers. Preventive maintenance is performed on all desktops and servers. You have access to our help desk services with a simple phone call or with our web based trouble ticketing system.
Our services also provide you and any designated employees remote access to servers and desktops.
Our Monitoring and Support Options
|Monitoring & Patching||Full Support|
|24x7x365 Monitoring of over 8,500 server conditions||✓||✓|
|Customer notification of alerts via any combination of SMS, email or phone call.||✓||✓
|Automated preventative maintanance on servers and desktops including antivirus scans, disk maintenance, and defragmentation.||✓||✓|
|Evaluation of Microsoft patches to ensure compatibility.||✓||✓|
|Automatic deployment of Critical Microsoft patches and white listed Important and recomended Microsoft patches to servers and desktops.||✓||✓|
|Automatic deployment of Apple, Oracle, Adobe and Mozilla patches.||✓||✓|
|Remote access to selected computers and servers for designated users.||✓||✓|
|Hardware and software asset tracking.||✓||✓|
|Monthly maintenance summary report.||✓||✓|
|Managed antivirus license for servers and desktops.||✓||✓|
|Managed anti-mailware license for desktops.||✓||✓|
|Hosted antispam service for supported email servers.||✓||✓|
|Automatic resolution of alerts.||✓|
|Unlimited support for server issues.||✓|
|Unlimited support for end-user issues.||✓|